Practical support
Helpful, professional advice
Answers to your questions
What to do when a death occurs
In a hospital
The nursing staff will contact the next of kin as soon as possible and a doctor will issue the death certificate.
In a nursing or residential home
The process here is usually very similar to a hospital. It's best to talk to the home your relative lives in to make sure any special wishes will be acknowledged.
At home
If the death is expected, contact your doctor's surgery as soon as reasonably possible and they will arrange a visit to issue a death certificate. If the death is sudden or unexpected, calling an ambulance and the police is the best thing to do. A post-mortem may be required before a funeral can be arranged.
Registering the death
A death needs to be registered at the local registrar's office within 5 days. The death is usually registered by a relative but this can also be done by the owner of the premises where the death occurred or the person organising the funeral.
Whatever the situation, we are here 24/7 to arrange for transport and care of the deceased.
Planning a funeral
After a death, it can feel as though things are moving very quickly and like there is a lot of pressure to make sure everything is organised in the right way. Our caring funeral directors are here to take away as much of the strain as possible and help to get things organised.
When planning the funeral, think about the person's likes and dislikes, religious requirements, any environmental considerations, any music they would like to be played etc. The funeral is a celebration of their life - it’s important to keep them at the heart of it.
We recommend keeping a notebook handy to note things down as they come to you.
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